Keeping your technology investments running smoothly is critical. Any changes or disruption could be bad for business. We work with your team to ensure that such disruptions do not happen. We also work to optimize your technology solutions that you can capitalize on your investments a lot better!
Your support plans with the principle company can only help you so much. With Mushawar Consulting’s Power Help Support Services, we provide you Managed Support help that you need.
Services We Offer
Under the Mushawar Consulting Power Help Desk Support, we give you several options to choose from. From pay as you go, to long term support commitments, you can choose the options that work for you best!
• Managed Services: With our Managed Services Packages, you can expect preventive and correct maintenance and support, fixes, routine activities and tasks as well as management
• Pay As You Go: With our Pay As You Go Services, you can request whatever functional, technical or customization activity as you want. This is based on your choice and you don’t have to commit to longer term SLAs
• Dedicated Support: With our Dedicated Support Services, we provide you with a dedicated resource who takes care of your application needs
• 24/7 Support: This is an opt-in service for Managed Services, Dedicated Support, and Development Support
• Report Development Support: This is an opt-in service for Managed Services, Dedicated Support, and Development Support
We offer numerous service options including Business Analysis, Post Implementation Audits, Project Management, Setting up your Project Management Office, and Vendor and Principal Evaluations as well as Business Reengineering and Change Support.
Our Power Help Support Cover Includes:
• Technical and Functional Assistance: Our functional and technical support teams will always be available to you on demand whenever you need them
• Corrective Maintenance: Our teams will handle any issues and bugs that need quick fixes and resolutions because of which business is being interrupted
• Preventive Maintenance: Our functional and technical teams will consistently manage specific tasks as well as processes that need to be done on schedule
• Application Support: Our team is available to handle all operational support tasks for your software solution as and when required
• Defined and Guaranteed Response Times: Defined service turnaround times and SLAs allow our staff to serve you better
• Dedicated Team: With specific plans, you even get a dedicated resource only for your application and support
• Reports Development: Sometimes, technical expertise is required and you’ve let your support plans lapse. We help work on custom report development for you